Lister is an independent organisation with its own constitution (Rules) which set out its powers and operation. Our Rules are based on the model rules produced in 2013 by the Scottish Federation of Housing Association (SFHA) – our representative body.
As a ‘Registered Housing Association’ we are registered with the Scottish Housing Regulator (SHR), number HAC150. They have a range of powers to monitor, support and intervene to ensure there is good service for our tenants and those seeking housing in Scotland.
We are registered as a ‘Registered Society’ under the Co-operatives & Community Benefit Societies Act 2014 and are regulated by the Financial Conduct Authority (FCA). Our details can be found on the ‘Mutual Societies’ section of their website. Our mutual number is 1876R(S) and Lister makes a return each year to the FCA.
We are registered with the Information Commissioner’s Office in respect of Data Protection, etc.
Our complaints and appeal process can feed into the Scottish Public Services Ombudsman service (SPSO). Those who have a complaint or appeal that has exhausted the internal processes within Lister will be given details of how to take any unresolved complaint to the SPSO.
We are proud members of the SFHA along with other members of the voluntary housing movement in Scotland. We work hard to uphold their shared values. We are also members of Employers in Voluntary Housing (EVH) which does an excellent job for their members on employment, health & safety and other matters.