Lister is an independent organisation with its own constitution (Rules) which set out its powers and operation. Our Rules are based on the model rules produced in 2013 by the Scottish Federation of Housing Association (SFHA) – our representative body.
As a ‘Registered Housing Association’ we are registered with the Scottish Housing Regulator (SHR), number HAC150. They have a range of powers to monitor, support and intervene to ensure there is good service for our tenants and those seeking housing in Scotland. The SHR has a webpage and leaflet that explains How we regulate: A guide for tenants and service users
They also have a webpage with a video about the Scottish Housing Regulator
From April 2019, each year, the Regulator produces an Engagement Plan for every Registered Social Landlord (RSL) in Scotland. This sets out what each RSL needs to provide to the SHR and any other actions needed to meet their requirements. The SHR website has the Plan for every RSL. The Engagement Plan for Lister dated April 2021 is available to view here. Lister – Engagement Plan – 31 March 2021
The SHR also produces a Landlord Report for every RSL in Scotland, using information from the Annual Return on Charter (ARC) that Lister submits each May. Here is a copy of the latest: Lister HC landlord report SHR 19-20
The previous report is here: Lister HC – SHR Landlord Report 2018-19.
The statistics from the SHR Landlord Report for Lister for 2019-20 are depicted here in a leaflet produced by Lister: Lister HC Landlord Report 2019-20
From 2019, all registered social landlords have to give an Assurance Statement (AS) to their tenants (and others) and to the Scottish Housing Regulator. Lister has submitted its 2019 AS in September stating that we comply with the requirements of the new SHR Regulatory Framework. Here is our AS: Lister HC AS 2020
Our previous year’s AS is here: Lister HC Assurance statement 2019
We are registered as a ‘Registered Society’ under the Co-operatives & Community Benefit Societies Act 2014 and are regulated by the Financial Conduct Authority (FCA). Our details can be found on the ‘Mutual Societies’ section of their website FCA Mutuals register webpage. Our mutual number is 1876R(S) and Lister makes a return each year to the FCA.
We are registered with the Information Commissioner’s Office in respect of Data Protection, etc.
Our complaints and appeal process can feed into the Scottish Public Services Ombudsman service (SPSO). Those who have a complaint or appeal that has exhausted the internal processes within Lister will be given details of how to take any unresolved complaint to the SPSO.
We are proud members of the SFHA along with other members of the voluntary housing movement in Scotland. We work hard to uphold their shared values. We are also members of Employers in Voluntary Housing (EVH) which does an excellent job for their members on employment, health & safety and other matters.